Sr. Operations Manager - Acquisition & Onboarding

WHAT  WE ARE LOOKING FOR 

We’re looking for a Senior Operations Manager, ideally with experience in Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s Marketing Operations team. This role will expose you to teams from across the company - including member support, KYX, finance, tech, and product - as well as our vendors and Tide members. 

As Operations Manager at Tide, you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions.  We live and breathe our values, which are to put our members first, work as one team and be data driven.

IN THIS ROLE, YOU WILL BE 

• stabilize continental European markets while leading efforts to expand into new regions
• monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations
• creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes
• proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
• be the essential link between marketing and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion
• building, optimising and advocating for scalable processes that are clearly defined and documented
• owning and delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects
• manipulating data using G-Sheet and other visualisation tools to provide actionable insights - you’ll have a way with numbers

WHAT MAKES YOU A GREAT FIT 

• You speak and write fluent English; German and/or French speaking skills is advantageous
• You have 4+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, or Operations Manager
• You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups
• You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting
• You thrive as a generalist and can wear many different hats concurrently
• You are proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved
• You are customer-focused and a team player
• You are okay with ambiguity and enjoy working in a complex, technical industry

WHAT YOU WILL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
  
  

TIDEAN WAYS OF WORKING 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.