Researcher, Consumer Insights - LatAm

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The LatAm Consumer Insights team is central in uncovering compelling ways to engage and entertain our members across Brazil, Mexico, Colombia, Argentina, Chile and Peru. This Researcher (L4) role supports our country CI leads in Brazil and Mexico, who support local decision-making across Content, Marketing, Partnerships, Payments and Monetization efforts. 

This is an opportunity to lead innovative research, analysis, and storytelling with a demonstrable impact on the growing LatAm business. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll closely partner with cross-functional teams, and be passionate about delivering the most engaging, innovative, and inclusive content and experiences to our members.

In this role, you will: 
Synthesize data from multiple sources (quantitative surveys, qualitative, behavioral, 3rd party) to craft clear meanings and create bigger insights.
Led both qualitative and quantitative ad-hoc research projects across multiple countries and areas (Content, Marketing, and Growth) under the guidance of the Brazil/Mexico CI lead (Senior Researcher).
Socialize insights beyond the CI team and begin to forge relationships with stakeholders, with the support of a Senior Researcher;
As part of the LatAm CI team, proactively partner with other CI researchers and cross-functional partners, including Content, Marketing, Product, Data Science, Brand, Finance and Strategy, Partnerships, etc., to develop new research initiatives.

About you:
A resilient, flexible, and selfless individual with a growth mindset, comfortable managing through ambiguity and learning new things, who aligns with Netflix culture and values
5-8 years of experience in content or audience-related research and/or analytics. Hands-on experience leading end-to-end quantitative research studies is required. Some mixed methods research experience is preferred but not required. 
A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.
Able to prioritize their efforts in line with business needs, and juggle multiple requests from different colleagues.
Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.
Strong storytelling and data synthesizing skills.
A team player and collaborator who hates working in silo.
Attention to detail, without losing sight of the big picture.
Can transform findings into actionable, data-driven stories, with potential for coaching on storytelling skills.
Self-starter and problem solver who loves “getting in the weeds” with quantitative data (including survey data, public “big data” repositories, and internally logged data).
Consumer research experience in Brazil is strongly preferred.
English proficiency is required. Spanish is a plus.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.