General Manager, Netflix House - Dallas

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.

As a General Manager, you will lead all aspects of a site, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience.

What you will do: 

• Develop and lead the overall on-site operations for a Netflix House location, including revenue optimization, P&L management, staffing & hiring strategies, vendor management, and operational excellence

• Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service, incorporating learnings from other Netflix House & touring sites.

• Coordinate with vendor stakeholders for all operational needs.  

• Align with key stakeholders across Live Experiences, consumer products, finance & strategy, legal, human resources, and content teams

• Establish regular meetings with key stakeholders to update on progress and solicit feedback.

• Promote and foster a mindset of continuous innovation for internal teams and external partners.

• Maintain a dual focus on profitability and increasing overall Netflix fandom.

What we need from you:

• Demonstrated 10+ years of operations management experience ideally in the themed entertainment, retail, restaurant, or hospitality industries. 

• Experience with building and developing highly functional teams.

• Passionate about creating meaningful guest experiences while also balancing revenue goals.

• Strong knowledge of hiring practices and training & development strategies.

• Experience managing direct and indirect teams in an environment that embraces continual learning and change.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Strong financial acumen.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.