Relationship Manager - China

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Role

As one of Afterpay and Cash App Relationship Managers in China, you’ll grow and expand our key strategic partnerships across a defined portfolio of global merchants and work to exceed profitability targets for our Afterpay and Cash App businesses and our partners. 

We are looking for someone who will effectively run a business within the China business. Reporting into the Head of Enterprise Relationship management you will lead the direction of  key new merchants with a focus on key industry markets such as e-commerce, travel, digital content, fashion and others . You will identify opportunities for establishing best practices that scale across the wider business. This is a unique opportunity that works globally with each of the regions across APAC, North America and the UK to lead China merchant opportunities across both Afterpay and Cash App solutions.

This role is based in Shanghai with a hybrid approach to work.

We are much more than our job descriptions, but here’s where you will begin…

• Establish a pipeline of expansion opportunities, manage the development of the pipeline, and accurately forecast sales to senior management.
• Grow and develop long term profitable partnerships that deliver for our  Merchants, our Customers and Afterpay/ Cash App. From topline growth, right  through to the unit economics you’ll focus on building a sustainably profitable business 
• Develop new sales strategies and identify high-value merchants.
• Develop a strong understanding of the merchant's goals and business priorities to position the Afterpay and Cash App solution as a genuine value creator for our merchants.
• Conduct solution workshops and coordinate the preparation of sales proposals  etc.
• Develop and strengthen multi-level relationships within merchants to form long-term business partnerships.
• Stay across payment solution offerings from our competitors and understand their market strategy and value proposition to differentiate the Afterpay and Cash App experience.
• Engage with our Marketing, Product, Brand and Commercial teams to share intelligence, feedback and insights to help amplify our growth trajectory.
• Lead C-level external and internal engagement and partner management. This role is about truly leading and managing complex  relationships and engaging internally and externally to build advocacy 
• Develop and refine our Merchant Value proposition and establish clear marketing best practices, optimization strategies and plans with our partners and monitor performance 
• Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchants and their customers’ expectations

Who are you? We're open to different skills and backgrounds who can help us deliver on this role, though it's important that you'll have: 

• Experience managing large complex merchant relationships.: Must demonstrate success in achieving sales targets and closing deals with large enterprises in the China market
• A minimum of 5 years of experience in proven B2B sales and ideally payments, ecommerce or fintech sales experience 
• Creates effective approaches to provide innovative solutions, increase merchant growth, and achieve commercial value.
• Be able to work across borders with important internal and external partners across Australia, North America and the UK.
• Effective negotiation and deal structuring skills: Will demonstrate achievement/s in win-win agreements aligned with new logo customer's goals
• Expertise in creating compelling solutions and value propositions: Clear demonstrable experience in addressing specific customer needs and pain points, highlighting the impact of relevant and available solutions on the business
• You have a Bachelor’s degree in a relevant field
• Understanding of digital marketing solutions  
• Awareness of market trends and competitor offerings: understands the industry disruptions, innovations, and the competitive landscape to identify potential opportunities
• Knowledge of specific customer segments: Focus on industries undergoing rapid digital transformation, such as telco, utilities and insurance
• Comfortable speaking and building relationships with managers, executives, and peers as well as create that same enthusiasm in your customers
• The role will suit a constructive and focused team player who is proactive and impact-focused

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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