Business Program Manager

Microsoft Business Operations is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Operations Service Center.  Our Mission is to be trusted advisors who anticipate and operationally execute on Business Process Outsourced agreements and opportunities delivering value to both Microsoft and our Customers.   

If you are passionate about excellence, creating technical solutions for operational improvements and motivated by the challenges that come from driving innovations that affect how the world lives, works and plays, then we encourage you to explore Microsoft Operations - and the value we provide across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. 
 
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The Business Programs Manager oversees existing applications and builds the new version of our “processing factory” using cutting edge technology like Copilot and GenAI. The Business Programs Manager person will be part of a team that leads the successful design, development, and implementation of system initiatives, programs and changes. This includes making sure customer satisfaction is not affected and that cost/benefit impacts are thoroughly evaluated. The role is based in San Jose, Costa Rica and will collaborate with a large network of stakeholders and teams located in the Americas, Europe, and Asia. This Business Programs Manager role requires availability and work hours that overlap with the USA PST timezone. 

A suitable Business Programs Manager should be able to work effectively in a complex and diverse global organization, demonstrate solid organizational, communication, people management and influencing skills, and have a focus on giving Business Program guidance in a fast-moving environment. This is a high performing team and execution to deploy at scale and pace are a priority.