Quality Assurance Engineer - Salesforce

This role is an onsite / hybrid role based at any of the Shift4 core locations: Center Valley, PA (HQ), Las Vegas, NV, Tampa, FL, Morrisville, NC, and Atlanta, GA. Relocation assistance may be available. 

Responsibilities:

We are looking for a Quality Assurance Engineer - Salesforce to be engaged in various aspects of design and delivery of high-quality business applications and identifying and driving resolution of system malfunctions to meet quality standards. The Engineer will develop test plans and execute functional, integration, performance, and regression tests and will also participate in review of system requirements and technical design specifications to provide timely and meaningful feedback, and collaborate with software engineers to ensure quality is engineered into the products. This position will provide testing support for production issues, enhancement requests, or new projects based on organizational needs. We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.

• Review product requirements, create comprehensive test plans, and conduct thorough testing of system enhancements using manual and automated testing
• Identify testing risks and propose mitigation strategies 
• Diagnose and resolve issues with deployed systems using a variety of techniques including direct engagement with support personnel and internal stakeholders
• Use JIRA and TestRail to evaluate requirements, document test cases, track defects, communicate with the development team, and document test results and output
• Maintain accountability of assigned work and adhere to priorities and project timelines 
• Collaborate with Business Analysts, Developers, and other team members to achieve elegant solutions which satisfy business needs, goals, and objectives.
• Test across multiple platforms (desktop, web and technology stacks - Javascript, .NET, Ruby-On-Rails, Salesforce)
• Develop modular test plans with streamlining of processes and automation in mind

Qualifications:

• 2+ years experience performing functional, usability, and regression testing of business applications
• Solid experience in Salesforce platform testing (focus on CPQ and Sales Cloud). 
• Understanding of various techniques used to test CRM systems, GUIs, APIs, Stored Procedures, and Business Reports 
• Understanding of the Software Development Life Cycle (SDLC) and how QA processes fit into KANBAN and Scrum Frameworks. 
• Natural curiosity to find and resolve issues and wants to be part of a highly productive team that delivers work items on a continual basis
• Great interpersonal, verbal and written communication skills. 
• Experience with automated testing tools is a plus
• Knowledge of SQL and scripting is a plus
• Bachelor of Science degree in engineering, computer science, or related discipline or relevant work experience