Customer Implementation Specialist III

We are looking for individuals that are driven, extremely self-sufficient, highly motivated, and hold themselves to the highest standards of professionalism. We will be evaluating candidates based on how they interview, prior experiences, knowledge, and references. This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues, and complete projects and daily workload under tight deadlines even when there are competing requirements and changes in assignments.

Responsibilities:

The Underwriting team reviews/analyzes all brands of merchant applications that come into Shift4 Payments.  They will practice KYC on each account and conduct the needed due diligence to ensure each account is set up correctly and approved accordingly. Each member is responsible for their work-load ensuring productivity and quality standards are met on a daily basis. 

• Conduct due diligence reviews of applications, ensuring accuracy and completeness
• Validate documents provided with new applications using online publications and resources
• Manage your hold queue and request docs when necessary
• Stay current with sponsoring bank requirements and risk trends
• Review incoming merchant applications in accordance with Internal Compliance and Underwriting Policies.  (16-20 daily)
• Assess application package and ultimately recommend approval or decline
• Daily review of incoming merchant applications including the following: ensuring packages contain all required documents, KYC, business history review, business type and billing model risk evaluation, reviewing third party underwriting tools.
• Review and analyze credit and financial reports, financial statements, balance sheets, tax returns, etc.
• Prepare written summary analysis of applicant information in accordance with the department procedures
• Apply appropriate underwriting criteria to applications in accordance with published credit policy to ensure financial exposure is appropriately mitigated
• Utilize skills in problem identification, analysis, and resolution using available resources to accomplish duties
• Review merchant applications to make sure all the necessary information is present both on paperwork and website.
• Review applications with risk management and make applicable recommendations for approval or denial
• Assist in the completion of weekly and monthly reports
• Ensure all work in queue is completed on a daily basis

Qualifications:

• High school diploma or the equivalent required.
• Experience with Microsoft Office Suite, Google Suite required.
• Strong typing skills with strict attention to detail is a must.
• Excellent listening, written, and verbal communication skills.
• Self-starter and who can handle multiple tasks in a fast-paced environment.
• Problem solving and critical thinking ability to make a business decision
• Minimum 2 year of underwriting and/or risk management experience
• Banking experience is a plus.