Account Maintenance - Global Onboarding and Execution

Shift4 Payments is looking for an individual who is driven, extremely self-sufficient, highly motivated, and holds themselves to the highest standards of professionalism. We will be evaluating candidates based on how they interview, prior experiences, knowledge, and references. This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues, and complete projects under tight deadlines even when there are competing requirements and changes in assignments.   

Responsibilities:

The Account Maintenance team supports Shift4 Payments existing merchant portfolio. They are responsible for a wide variety of database and 3rd party database updates/changes. Each member is responsible for their work-load ensuring productivity and quality standards are met on a daily basis.

• Rate changes
• Fee Changes and removals
• DBA/Legal profile changes
• Add in fees for any additional terminals
• Address and telephone changes
• Retail/Moto Conversion Form
• Updating account status
• SIC code changes
• Seasonal activation forms
• Funding time changes
• Complete on average 30-40 tickets daily
• Banking Changes
• Addendums (POS. SkyTab, Tableside, and accessory add on)
• Legal name change forms
• NOC report
• PSTA Closures
• Complete any special projects assigned to you by management
• Work the first of the month if it falls on a weekend or holiday
• Attend weekly/monthly meetings
• Cancellation Forms
• Amex updates
• AP Conversions
• Adding EBT and Pin debit
• Tip Tolerance Update
• Creating and adding centralized accounts
• Dealer centralized account updates
• Gateway (vconfig) deactivations
• Removing card types
• Miscellaneous Vconfig updates-debit updates

Qualifications: 

• High school diploma or equivalent is required
• Knowledge of and ability to apply basic math skills required
• Banking experience a plus