Card Present Integration Lead

Responsibilities: 

• Manage and coordinate the company’s card present integration projects and related activities, to expand our device offering to clients.
• Provide regular reporting and status updates to management, documenting the progress of all project activities.
• Handle the relationship with vendors used for our card present device testing systems.
• Keep up to date with industry updates relating to card present processing.
• Support other areas of the business with card present knowledge, expertise, and training, when needed.
• Strive for operational efficiency throughout all responsibilities undertaken.
• Assist with, and make every effort to, achieve all department key performance indicators and service level agreements.
• Motivate and lead the Card Present Integration team members, to ensure that the expected service levels and performance standards of the team are achieved or exceeded.
• Perform regular performance reviews for the team, set individual training targets and build training programs for the team members
• Initiate department training when knowledge gaps are discovered.

Requirements: 

• Previous experience in a customer service/ technical support/testing role ideally obtained from working in financial services sector
• Previous payment card industry experience gained from an acquiring bank or online payments institution would be highly desired.
• Holding a Bachelor degree (or equivalent) in Information Systems / Information Technology / Business & Computing will be considered an asset
• Be technical minded, creative in visualization, critical thinking, inductive and deductive reasoning and be able to problem solve
• Be able to prioritize and multitask while observing high quality standards
• Be fluent in English both written & spoken