Solutions Engineering Operations Manager

About the team

We are looking for a passionate Sales Operations Manager to join our Technical Field Operations Ops team within HashiCorp. Our team is a group of data-driven problem solvers designed to support high-priority initiatives and track the performance results of our worldwide technical field teams. This role focuses specifically on the pre-sales side of the business and will enable overall efficiency and productivity of the Solutions Engineering and Solutions Architecture teams, ultimately contributing to top-line revenue growth and cost/risk reduction across the organization.

What you’ll do (responsibilities)

• Own the strategic, operational relationship with our senior technical sales leaders and cross-functional alignment of our data, systems, and key business partners (Sales, RevOps, Finance, etc.)
• Responsible for the accuracy and governance of how our data is communicated across the organization and maintained in systems (presentations, CRMs, etc.)
• Deep dive regularly into metrics to identify trends, opportunities and issues
• Collaborate with the analytics and integrations team to design dashboards and reporting mechanisms that enable data readiness and availability
• Provide data-based insights and recommendations to support projects, initiatives, and overall best practices
• Partner cross-functionally to maintain and improve systems and tooling used worldwide

What you’ll need (basic qualifications)

• 5+ years of experience in sales operations or business operations
• Ideal experience is in Technology Sales, Sales Operations or GTM operations
• Excellent Salesforce (SFDC) skills and working knowledge of BI tools such as Tableau or Sigma
• Knowledge of how other tools integrate with SFDC such as Vivun, Clari, Gainsight, or similar overlay tools designed to scale pre- and post-sales work streams
• Ability to analyze large and complex data sets
• System administration experience (SFDC, Vivun, Gainsight)
• Strong Excel skills and experience with Google Suite
• Strong communication and presentation skills
• Quantitative and qualitative problem-solving skills

What's nice to have (preferred qualifications)

• Experience directly supporting Solutions Engineering as well as overlay teams such as Solutions Architecture
• Knowledge of both pre- and post-sales (SE, TAM/CS, PS, etc.) is a plus

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