**About the Role**
As a Greenlight Specialist, you’ll play a pivotal role in driving team performance, fostering collaboration, and ensuring alignment with strategic goals. Our team is focused on delivering high-impact projects that streamline operations, improve customer outcomes, and support long-term growth. In this role, you’ll empower your team to excel, influence cross-functional initiatives, and shape the future of our organization.
**What You Will Do**
- Deliver 5-star, in-person support to our driver-partners
- Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
- Deliver info sessions to groups of new drivers to set them ready to drive and to properly use the app
- Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
- Help brand the Uber name and get driver-partners excited to be on the road
- Stay on top of new Uber policies, procedures, and programs that affect driver-partners
- Contribute with valuable insights from the business to improve the driver experience through the Operations Team
- Own personal metrics for customer support and performance.
- Ensure quality by doc audit.
**What You Will Need**
- 3+ years of experience leading teams or managing cross-functional projects with measurable outcomes.
- Strong communication and interpersonal skills with a proven ability to motivate and guide team members.
- Demonstrated ability to prioritize tasks, manage timelines, and drive operational excellence in a fast-paced environment.
- Communication skills, with the ability to interact and connect with many types of personalities
- Enthusiasm about our product
- Passion for working with others in a high performing team
- Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
- Ability to identify pain points and propose solutions
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
