Customer Success Manager - Bilingual

Your Role:

The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction. Leveraging a strong understanding of Tenable’s product suite, the Customer Success Manager delivers value-driven solutions, articulates product benefits, and ensures successful adoption and utilization.

Your Opportunity:

• Build and nurture trusted advisor relationships with assigned customers, ensuring solutions deliver measurable value and align with their business objectives.
• Lead customers through the onboarding process, creating a seamless and impactful experience that sets the foundation for long-term success.
• Meet or exceed renewal and expansion targets by fostering customer loyalty and satisfaction through proactive engagement and relationship management.
• Monitor customer health metrics and adoption trends, leveraging data insights to proactively address risks and implement tailored strategies that enhance product utilization and value realization.
• Conduct discovery conversations to identify customer goals, pain points, and success criteria, ensuring solutions align with their unique needs.
• Develop and maintain a strong foundational understanding of Tenable’s product suite, including its core features and benefits, to effectively articulate value and drive adoption for customers.
• Collaborate cross-functionally with internal teams (e.g., Territory Managers, Sales Engineers) to address customer needs and identify upsell opportunities.
• Serve as the primary point of contact for account escalations, managing resolutions to ensure positive customer outcomes.
• May perform other duties and responsibilities that management may deem
• necessary from time to time.

What You'll Need:

• BA/BS degree and 8+ years of sales experience focused on renewal or growing existing business
• Must be bilingual; Spanish and English
• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
• Ability to adapt, overcome objections, and learn complex solutions
• Strong time management skills
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics
• Exceptional oral and written communication skills are a must
• Ability to multi-task and manage multiple priorities in a fast-paced, customer focused environment
• Experience with Cybersecurity industry
• Working knowledge of Google Suite applications and Salesforce
• Detail oriented with excellent follow-up
• Ability to sit and work at a computer for extended periods of time
• Some travel may be required

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