Technical Program Manager - AI Capacity Management

The Artificial Intelligence (AI) Capacity Management team is chartered with managing the Capacity procurement and delivery for specialty compute capacity resources across multiple organizations across Microsoft.  As a Technical Program Manager of this team, you will work on ensuring capacity is allocated across the internal teams at Microsoft within defined Service Level Agreement (SLA). Attention to detail in this role is essential as the allocations you execute tie to billing properties across the company. You will need to be acquainted with Azure and the various specialty compute resources in which they support.

If you are detail-oriented and are passionate about helping internal teams’ engineers and are energized by exploring new technologies & operational processes, and thrive on a growth mindset; then this opportunity may be for you.

An ideal candidate will have some experience as level 2 in operational service desk (tech-link experience), knowledge of Azure capacity, and MUST be very customer service focused.

This is an energetic team with a startup atmosphere, where anything is possible. It is a creative, agile & adaptive, high performance and customer focused team. A key part of your role will be building relationships with partners like Bing, LinkedIn, Azure OpenAI, AML, M365, Finance Managers and Azure Capacity Management.  Capacity costs have a direct impact on COGS and R&D to each team’s bottom line.  This is a fantastic opportunity in the important field of AI and Machine Learning.

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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.