eCommerce IC2

The Consumer Sales Organization (CSO) is a global team at Microsoft responsible for sales across Devices and Creativity (Windows, Microsoft 365, and Surface) and Gaming. CSO puts the consumer at the center, helping them discover, learn, and buy through our direct channel in over 120 countries around the world.  We are looking for an eCommerce Site Merchandiser, Campaigns and Value Proposition, for our Digital Direct Sales team to support EMEA region.   

As the eCommerce Site Merchandiser, EMEA Campaigns and Value Proposition, you will optimize the customer experience, create and execute online merchandising strategies, and drive revenue for the web campaigns and promotions including the very important Deals page. You will also plan and implement optimized Value Proposition strategies for the EMEA Online Stores according to regional and global strategies and priorities. You will use personalization and experimentation tactics as well as data, analytics and customer insights to enhance the customer experience and increase sales. You will be responsible for the end-to-end management of web campaign strategy. You will work closely with various teams, such as EMEA Site Merchandising, Regional Digital Sales, Integrated Marketing, Store Studio, Production Operations, and Category Managers, to ensure a cohesive and effective customer experience and support business priorities and targets.    

You will also be responsible for supporting SEO planning and implementation for EMEA, in close collaboration with a global SEO team, as well as the EMEA region level SEO virtual team. You will execute the changes in close collaboration with the EMEA site merchandising lead, category site merchandisers and outsourced site merchandising team.  

You will also support M365, and Copilot launches and updates for EMEA site merchandising and drive testing plan from EMEA markets point of view, according to global strategy, and in close collaboration with global partners.  

We are looking for an action oriented, out-of-the-box thinker who is comfortable using data and turning it into actionable insights and identify optimization opportunities. Successful candidates will be able to articulate what drives the business and be able to analyze traffic and web funnel patterns, go deep into conversion metrics and identify areas where the customer journey should be improved and how it can impact revenue. The successful Site Merchandiser will combine a detail-oriented approach to tasks with an interest in understanding what drives customers to buy and a bias toward action.  

What our team offers: 

At the core, we are a customer-focused team that encourages a diverse & inclusive culture. We are respectful, collaborative, accountable to each other and approach work with a positive attitude. The right candidate can expect to have opportunities for career growth and development. 

 What I will do for you: 

• Champion your successes at every level of our leadership 

• Empower you with the opportunity to gain new experiences and improve upon your strengths 

• Support who you are as your authentic self 

• Make career development a consistent priority 

 How you will make an impact: 

• Raise and maintain the standards to achieve a best-in-class onsite strategy and execution across the entire customer journey that puts our customers first 

• Assess, propose, and implement bold and innovative ideas for growth 

• Develop insight-driven narratives with sound recommendations and solid action plans 

• Build strong relationships with other Microsoft teams globally with the goal of creating exceptional customer experiences, scaling programs, establishing best practices, and sharing knowledge