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Contentstack

Technical Account Manager

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Remote - EMEA

9h ago
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Job Description

Remote

What is Contentstack?

Contentstack is the creator of the headless CMS and the Composable Digital Experience Platform (DXP) category leader. Iconic brands around the world, such as Alaska Airlines, ASICS, Burberry, Mattel, Mitsubishi, and Walmart, invest in Contentstack to rise above the noise in today's crowded and competitive digital markets and to gain their unique Experience Edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!

What Are We Looking For?

Contentstack is seeking a dynamic and strategic Technical Account Manager in EMEA to help lead our global Technical Account Management (TAM) team and drive customer success. This role is essential for ensuring that clients maximize the value of our solutions by fostering strong partnerships and delivering top-tier technical guidance. If you’re passionate about creating a customer-centric culture, enjoy mentoring teams, and thrive on aligning technical solutions with business goals, we'd love to hear from you! Here’s what you’ll be doing:

  • Building strong client relationships as a trusted advisor and focusing on retention, renewals, and expansion opportunities
  • Driving collaboration with Product, Engineering, and Sales teams to deliver seamless solutions
  • Maintaining technical expertise on our product offerings to help clients optimize their use of our services
  • Managing escalations and resolving complex technical challenges with a proactive approach
  • Continuously improving TAM processes for enhanced efficiency and customer satisfaction
  • Supporting pre-sales efforts and assisting with solution architecture and service agreements
  • Providing feedback to inform product development and future enhancements

 

What really gets us excited about you:

  • 7-10 years in technical account management, customer success, or related fields.
  • Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred)
  • Strong technical background in areas like cloud platforms, content management, composable or MACH architecture, and software development
  • Proven experience leading high-performing teams and resolving complex technical challenges
  • Demonstrated success with large-scale enterprise customers
  • Strategic thinker with a customer-centric mindset
  • Excellent communication and negotiation skills
  • Ability to thrive in a fast-paced environment and adapt to organizational needs
  • Strong conflict resolution and problem-solving skills
  • Process-driven with keen attention to detail and a focus on continuous improvement
  • Willingness to travel as needed
  • Must be located in the EMEA region

 

Salary for this role ranges between €75,000 - 95,000 base plus variable based on skill set and experience

 

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. 

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Shell, and many more!

One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

 

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