Support Specialist, Sports Scientist

Your Role

We’re looking for a Sports Scientist Support Specialist to work directly with users, handling complex customer issues related to human performance. 

This role focuses on: 

• Monitoring internal and external load variables. You’ll utilize a combination of software and hardware within the WIMU advanced athlete monitoring ecosystem. 
• Improving product knowledge. You’ll be a key member in helping us increase our customers’ knowledge throughout our Latin America region, most specifically within Mexico (i.e., high performing universities, national governing bodies and professional sports organizations). 

This role is based within the Federación Mexicana de Fútbol headquarters in Toluca de Lerdo, Mexico.

Must-Haves

• Academically qualified. You hold a higher education academic background in exercise, sports science or related fields. 
• A field expert. You have a strong understanding of applied sport science in high-performance analysis, particularly in physical conditioning and wearable technologies.
• Adaptable. You’re comfortable working within quick deadlines and when needed, including some weekends. You’re available to travel as necessary.
• Communication skills. You confidently explain solutions with clarity and a human touch, ensuring technical issues are resolved or escalated when necessary.
• Multilingual. You speak Spanish and English fluently. (Any other languages are a plus.)

Nice-to-Haves

• Certifications. Possessing CPSS, CSCS or an equivalent certification would be a strong plus.
• A problem solver. You’re skilled in troubleshooting software and hardware issues, running diagnostics and providing effective resolutions.
• A tactful teacher. You can lead training plans and create educational content, including workshops and webinars, with a strong pedagogical approach that ensures a clear and effective knowledge transfer.
• Sporting experience. If you’ve worked with elite sports teams, especially in analyzing athlete performance data, that knowledge would serve you well in this role.
• Customer-focused. You bring prior experience in customer support.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.