云支持工程师 I – 网络（普通话流利 | Cloud Support Engineer I — Networking (fluent in Mandarin), AWS 支持工程 | AWS Support Engineering

描述
Amazon Web Services 是云业务领域的市场领导者和技术先行者。作为 AWS Support 团队的一员，您将率先利用这项变革性的技术，帮助全球的公司和开发人员利用不断增多的服务和功能来运行其任务关键型应用程序。作为云支持工程师，您是所有云产品的“宣传大使”，负责为我们的客户提供所需的工具和策略，让他们从产品和支持投资中取得最大收益。
是否想要使用最新的云计算技术？ 是否有兴趣帮助客户了解应用程序架构和集成方法？ 是否熟悉应用程序、服务器和网络最佳实践？ 是否想要加入面向客户的技术团队，帮助确保 Amazon Web Services（AWS）作为领先的技术组织取得成功？
如果您符合描述，可能就是我们在寻找的人！ 我们团队非常聪慧，对云计算充满热情，相信世界级的支持对于客户的成功至关重要。
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Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
在 AWS 工作会面临什么？
您每天都会面临令人兴奋的新挑战，职责如下：
学习并使用突破性的技术。
应用先进的故障排除技术，提供独特的解决方案来满足客户的具体需求。
与全球的知名工程师接洽。
与 Amazon Web Services 团队合作，帮助重现和解决客户的问题。
利用丰富的客户支持经验，向内部 AWS 团队提供反馈，协助提升服务水平。
在发生重要事件时推动与客户的沟通交流。
推动改善支持相关流程和客户技术支持体验的项目。
撰写教程、操作视频和其他技术文章，供开发人员社区使用。
解决可能涉及多项 AWS 服务的极为复杂的关键客户问题。
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What do you face working at AWS?
You face exciting new challenges every day, and your responsibilities are as follows:
Learn and use groundbreaking technology.
Apply advanced troubleshooting techniques to provide unique solutions to meet the specific needs of customers.
Connect with renowned engineers from around the world.
Work with the Amazon Web Services team to help reproduce and resolve customer issues.
Use your extensive customer support experience to provide feedback to the internal AWS team to help improve service levels.
Facilitate communication with customers when important events occur.
Drive projects that improve supporting related processes and customer technical support experiences.
Write tutorials, how-to videos, and other technical articles for the developer community.
Address critical customer issues that can be extremely complex involving multiple AWS services.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Fluency in both written and verbal Mandarin
- 1+ year of professional technical experience working within the Internet industries focused on troubleshooting and debugging technical systems
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, or equivalent technical discipline.
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- 基本资质要求
- – 1 年以上的软件开发或 1 年以上的技术支持经验
- – 有排查和调试技术系统的经验
- – 能够流利地使用普通话进行书面和口头交流
- – 1 年以上互联网行业的专业技术工作经验（专注于排查和调试技术系统）
- – 拥有信息技术、计算机科学、工程设计、数学或同等技术学科的学士学位。- 首选资质
- – 相关领域的硕士或博士学位
- – 有云/分布式计算技术（包括大规模服务器实例集管理和/或 Hadoop 环境管理）的经验
- – 具备系统管理（Linux/Windows）、网络管理、数据库管理专业知识
- – 拥有完整应用程序堆栈（从操作系统到客制化应用程序）的程序设计及/或管理经验
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- MS or PhD in related field
- Experience in Cloud/Distributed computing technology including large scale server fleet management and/or Hadoop environment management
- Demonstrated expertise in systems administration (Linux/Window), network administration, database administration
- Experience in programming and/or managing full application stacks from the OS up to custom applications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.