Workday Services PSA Lead

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions

In this role you will be a member of the WorkDay Services team supporting and enhancing our existing WorkDay deployment, this role will grow as we further deploy and expand our WorkDay PSA and integrated applications for both coverage geographically and capability. 

Reporting to the WorkDay PSA Product Manager this role is responsible for providing a world class level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our WorkDay solution. 

Working hand in hand with the wider WorkDay Services team and our AMS partner you will build relationships with our process owners, SSC and stakeholders as a source of expertise and support in WorkDay PSA and integrated applications (Zimit, Monday.com). As our Workday deployment expands this role will be required to build out a team of experts to support our growing user base from our offshore location. 

The new WorkDay Services team provides the post go-live support and enhancement of the WorkDay solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP. This flagship programme will see Workday deployed across our global landscape to address the technology needs of Finance, Projects and our People function – so essentially it touches all of our employees to some degree. The key to this programme is that technology is an enabler for change, it’s at the heart of what we do, but it’s not all of what we do. The people aspects of this programme are vital to its success. This role will help deliver that success on an ongoing basis for many years to come.

What you'll be doing:

• Alongside your PSA experience you should become the WPP IT subject matter expert on Zimit support, eventually building capability to make changes without support from the vendor 

• Resolve assigned tickets for WorkDay PSA and integrated applications, primarily level 3 tickets, and overflow from AMS supplier 

• Develop assigned enhancements from concept to delivery working with other functional Workday resources 

• Maintain expertise on new functionality/features/capabilities in WorkDay and wider industry/PSA/technology trends 

• Expert in the art of the possible with WorkDay and providing creative solutions 

• Safeguard global design standards and principles against competing requests for change 
• Make recommendations for continuous improvement including using technologies such as AI and RPA 
• As Workday deployments expand this role will be responsible for growing an offshore team to support Workday PSA 

What you'll need:

• Minimum 7-10 years Global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations 

• Outstanding understanding of professional services processes and systems in a global organisation, WorkDay PSA experience a bonus 

• Team leadership and mentoring a growing team 

• Strong ability to inspire, engage, and coach a diverse team of direct reports and create an inclusive culture across geographical boundaries 

• Develop trusted relationships with key stakeholders in IT and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes 

• Strong technical knowledge of integrations with Workday 

• Creative solutioning and strong problem solving skills 

• Excellent interpersonal and communication skills both with technical and non-technical audiences 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://www.wpp.com/en/careers/wellbeing/benefits-at-wpp-in-the-us for more details. 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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