Strategic Account Manager, SEL/Services

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We are looking for a Strategic Account Manager to grow and retain our largest Sports, Entertainment, and Leisure sellers. These sellers work as Food Service Operators for stadiums, festivals, and entertainment venues (amongst other executions) across the country.

In this role, you will partner with a Sr. GTM Channel Account Manager focused on net new executions within these same relationships to drive our holistic Go To Market and growth strategy for this key growth vertical at Square. You will work in tandem with top c-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.

You Will

• Collaborate with GTM Channel Account Manager to establish and grow and retain our Sports and Entertainment customers inclusive of managing successful RFP engagements.
• Build partnerships and establish lasting, fruitful relationships with existing large, multi-entity sports, entertainment and leisure seller relationships.
• Collaborate with Product, Product Marketing, and Engineering teams to diagnose external bugs, provide customer feedback, and influence the product roadmap.
• Dive deep into our first-party software solutions and developer platform to become a go-to resource for clients.
• Translate abstract concepts into clear, customer-facing use cases, showcasing the value of our solutions.
• Develop comprehensive technical account plans tailored to each client's unique needs and objectives.
• Analyze data using tools such as Snowflake and Looker to provide actionable insights that drive customer outcomes.
• Leverage developer documentation to communicate and sell to a technical audience, ensuring alignment with their goals.
• Act as the "voice of the seller", ensuring their feedback is heard and addressed internally.

You Have

• 7+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products
• Experience achieving revenue metric goals
• Proficiency with tools like Snowflake and Looker for data analysis and reporting.
• In-depth experience collaborating internally with partners on complex deals or partnerships
• Experience creating and managing technical account plans.
• Familiarity with selling to technical audiences, including developers, and an understanding of developer documentation.
• Ability to grasp abstract concepts and synthesize them into actionable, client-focused insights.
• Excellent communication and interpersonal skills, with a focus on building long-lasting client relationships.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.