Banking Partnership Response Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

The Banking Partnership Response Manager reports into the Block Customer Operations (BCO) Regulatory Response Team. This role will be charged with working cross functionally with a core group of senior leaders and external partners. You will be responsible for managing workstreams that ensure Block successfully provides deliverables to the company’s external banking partners. . The work you will be responsible for will be highly visible to internal and external stakeholders, and this work will involve enterprise-wide compliance and risk matters. Timely and quality execution of deliverables and projects across the Customer Operations workstreams is a top priority for this role. You will be an individual experienced in regulatory (consumer banking and payments)  compliance, and accustomed to working on multiple projects in a fast-paced environment, and dealing with ambiguity.

You Will

• Work closely with your manager (the Regulatory Response Lead), Banking Partner Relationship managers, Product Counsel, Compliance, and business leaders to ensure successful implementation of regulatory compliance and operational risk initiatives, with a particular focus on compliance efforts. 
• In collaboration with Legal and Compliance, interpret internal and external requests related to banking partners, regulatory exams, Audits, and external inquiries. 
• With input from Compliance, review and determine appropriate dispositions of regulatory compliance testing findings. 
• Produce required information/responses, perform data analysis, and provide explanations for response. 
• Analyzing and reviewing requested information, collaboration with the cross functional teams within Cash to obtain appropriate responses and data, advising the business and/or forming responses, proposing different options for responding to inquiries. 
• Managing response through their lifecycle by interpreting and documenting requirements, conducting meetings as needed (externally and internally), and alerting management of potential issues and memorializing all decisions. 
• Manage, with assistance from partners, all issue remediation identified either externally or internally. 
• Serve as a thought partner to the business on requests the company receives from external stakeholders. 
• Review and interpret regulatory compliance testing outcomes and observations. 
• Lead cross functional efforts to ensure appropriate change management of internal processes that impact the banking partnership (product change requests triggered by third party agreements) 
• Access and implement excellent data governance and record keeping practices.
• Be responsible for timely and accurate delivery of your projects  that are highly urgent and visible to key internal and external stakeholders. . 
• Provide  solutions that are practical and sustainable, and make a contribution to Customer Operations’s compliance with US federal and US state regulatory requirements.   
• Work closely with stakeholders to maintain documentation and work papers as you coordinate remediation activities , audits, and reporting requirements.
• Accountable for the quality, completeness, and accuracy of the implementation of the remediation plans within Customer Operations resulting from compliance and risk activities.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for impact on remediation plans, regulatory supervision needs and third party consideration by driving compliance with applicable laws, rules and regulations, adhering to compliance policies, applying sound judgment and escalating, managing and reporting issues with transparency.
• Engage senior stakeholders continuously by escalating and resolving issues as they arise.
• Produce accurate and insightful project update materials and artifacts, tailoring to various forums and committees.

You Have

• Minimum of 7 years of experience in regulatory compliance or risk management in the financial services industry. Sense of urgency in implementing processes and controls and evaluating priorities; decisive, action-oriented, and practical. 
• Direct experience with a focus on Consumer Banking or FinTech initiatives to address regulatory, audit, risk and control and / or risk management issues.
• Direct experience compliance testing and complaints.
• Highly motivated and goal-oriented with ability to lead in a professional and challenging environment and deliver results against fast-paced deliverable deadlines.
• Demonstrated ability to manage multiple priorities under demanding time frames and respond appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures.
• Superior organization and project management skills with the ability to collaborate cross functionally and with a broad stakeholder group.
• Self-starter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership.
• Demonstrated experience working with US federal and state regulatory agencies across multiple jurisdictions. Working Knowledge of US Consumer Financial Protection Laws (the Dodd-Frank Act), Financial Crimes (US Anti-Money Laundering/ USA PATRIOT Act), or state-specific consumer protection requirements. 
• Strong leadership skills, with a proven ability to manage multi-state compliance programs effectively.
• Excellent communication, collaboration, and presentation skills, with the ability to engage employees at all levels of the organization.
• Be able to  thrive in a fast-paced and remote environment, have experience with regulatory and organizational transformation, and are capable of operating at a strategic and practical level.
• Even Better:
  • Bachelor’s degree in law, business administration, finance, or a related field; or CRCM certification.
  • Master’s degree, Juris doctorate, regulatory compliance or operational risk management experience in financial institutions, preferably with direct experience in consumer banking compliance, or in a financial institution under regulatory supervision. 
  • Direct experience in the consumer financial protection space.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.