The Team
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
We are seeking a highly motivated, experienced, and resourceful individual to inspire and lead Block’s Customer Operations: Identity & Controls team. This team is embedded within the Risk Operations function, and focuses on providing Cash App users with reliable and secure access to their accounts, and performs identity and controls related investigations and manual reviews to support Cash App’s ecosystem. This team works to safeguard accounts from unauthorized and inauthentic access to build trust with existing and new customers.
In this role, you will serve as a domain expert and cross-functional leader inside the company, working with product, machine learning, engineering, and other operational teams to serve and support our customers and build Cash App’s reputation as a financial institution they can trust. You’ll manage the operations of the Identity & Controls team, which consists of a complex portfolio of workflows, to ensure we achieve Cash App’s most important strategic priorities and maintain adherence to applicable laws and regulations, as well as industry standards. You will set, track and manage a team of leaders, and your team’s Key Performance Indicators (KPIs) with training, recruiting, analytics, workforce management, customer experience analytics and other teams focused on keeping our customers safe.
You Have:
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, and TIDAL, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.