Commercial Sales Strategy Lead

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

Job Description

We’re looking for a strategic and results-driven Lead to join our Commercial Sales Strategy team, with a dedicated focus on the SMB segment in the APAC region. In this role, you’ll play a crucial part in expanding Afterpay’s footprint in the SMB market, crafting and executing strategies that will drive significant growth. You’ll work closely with global stakeholders and collaborate with product, pricing, sales, marketing, and support teams to optimise the sales funnel, enhance merchant acquisition and retention, and ensure APAC’s unique market needs are fully addressed and seamlessly integrated into our broader global strategy. Your efforts will be key in driving both merchant satisfaction and overall business success.

Key Responsibilities:

• Develop and implement innovative sales strategies that accelerate growth and market share within the SMB segment, ensuring Afterpay continues to be a leader in the payments space
• Collaborate with global stakeholders, including product and operations, to ensure APAC’s SMB needs are represented in Afterpay’s global initiatives
• Enhance sales processes and resource allocation to maximise efficiency and performance within the SMB market, driving stronger results and merchant satisfaction
• Utilise data analytics to inform strategic decisions, identifying key opportunities to optimise performance and drive impactful initiatives
• Lead efforts to reduce merchant churn by developing and implementing targeted strategies aimed at improving retention within the SMB segment
• Oversee and drive the success of key programs within the SMB segment, ensuring they deliver measurable ROI and set new standards for strategic initiatives at Afterpay
• Work in close partnership with product, pricing, sales, marketing, and support teams to optimise the sales funnel, improve merchant acquisition and retention, and address challenges and opportunities across the APAC region
• Extend strategic coverage to other segments, including mid-market and enterprise, ensuring a holistic approach to market growth in the APAC region

You Have:

• 8 years of related experience in developing and executing successful sales strategies
• Proven ability to work with and influence global stakeholders across various functions to align strategies and achieve shared goals
• Proven track record in managing and executing large-scale strategic and operational projects, effectively navigating challenges across technical, operational, legal, and business domains
• Strong operational skills with a focus on optimising processes and driving tangible business outcomes
• Expertise in using data to guide decision-making and drive impactful strategic initiatives
• Experience in the payments and technology sectors is a plus
• A collaborative leader who thrives in a dynamic, fast-paced environment and is passionate about fostering growth within the SMB market
• Exceptional communication skills, both written and verbal, with the ability to craft persuasive presentations and engage effectively with C-level executives

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.