Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are seeking an experienced and dynamic Manager of Customer Success to lead our Southern Europe region (France, Spain, Portugal, Italy, Israel & Middle East). This role is pivotal in ensuring our customers achieve their desired outcomes through Aircall's solutions, driving adoption, retention, and growth. The ideal candidate will have a deep understanding of customer success strategies, a passion for building and leading high-performing teams, and a commitment to delivering exceptional customer experiences. This role is based in Paris, France, and requires a minimum of three days per week in the office to ensure effective collaboration with the team and stakeholders
