Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are looking for a hands-on and highly talented Ops leader to join our extended Support organization (90+ FTEs) and lead our Support Operations & Strategy group. This group is partnering with all support delivery teams (Frontline Support, Technical Support, Billing Support, Number Operations, Fraud Operations) as well as numerous other internal teams (Product, Engineering, RevOps, Sales, Success, Finance, etc) to help the extended Support organization achieve customer results and higher efficiency.
Reporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Ops expertise and views to influence the direction of the organization and ensure that constraints, challenges, risks and opportunities are always surfaced, understood and addressed. Support Ops helps us create a world-class Support experience for our customers as well as drive operational excellence and maximize support team efficiency.
