Implementation Specialist

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Implementation Specialist 

Adyen is looking for an Implementation Specialist to help our prospective, and existing merchants integrate or enhance existing integrations. This position requires a technical background and a commercial mindset when supporting merchants in designing potential solutions for accepting payments.

What you’ll do

• Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
• Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes.
• Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
• Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
• Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.
• Based in Shanghai, with opportunities to travel across Asia and beyond to assist our merchants and interface with other global offices

 Who you are

• Typically 1-4 years technical consultative experience, providing guidance and recommendations for clients integrating Web API solutions.
• Experience with reading and comprehending code in front-end web languages such as Javascript, Java, HTML, Python or CSS.
• Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and desire to improve technical acumen.
• Ability to understand how different systems work together within a larger software environment. This includes knowledge and experience of REST or similar API protocols, and how systems communicate and share data.
• Excellent communication skills; comfortable talking to different audiences, e.g. development team, non-technical stakeholders and c suite. 
• Ability to identify and clearly communicate technical concepts and solutions to solve customer needs
• Experience in payments / fintech is advantageous.
• Fluency in English is required for this position.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based in our Shanghai Office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.