Card Scheme Operations Analyst - Content Monitoring

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Card Scheme Operations Analyst - Content Monitoring

In order to build a sustainable business, we, as a financial institution, need to know at all times what our customers are up to and whether this is in line with Card Scheme regulations and our risk appetite. The Scheme Operations team is responsible for ensuring that our merchants are compliant with these regulations.

The Scheme Operations team is based in Amsterdam and works closely with its counterparts in Singapore, San Francisco, São Paulo and Mexico City. You will also collaborate with other teams, such as Compliance, Account Management, Customer Due Diligence and Anti-Money Laundering. You will join a young and fast-growing team with continuous evolving global processes. You are a critical thinker, someone who takes ownership and learns fast. You are always looking for new ways to optimize risk mitigation efforts. 

What you’ll do:

• Perform content monitoring across our global portfolio of customers; 
• Identify and act on potential content violations related to prohibited and restricted products or services being offered through our payments platform; 
• Analyze and report on content trends, providing actionable insights and recommendations across different departments;
• Work closely with different teams to address potential content violations and to develop and implement scalable monitoring strategies; 
• Maintain up-to-date knowledge of Adyen’s risk appetite, industry regulations, and evolving standards; 
• Optimize and document processes and workflows. 

Who you are:

• You have a good understanding of content monitoring in the financial industry;
• You have good analytical skills with the ability to identify and assess potential content violations;
• You have excellent communication and collaboration skills;
• You are detail-oriented with a commitment to maintaining high standards of compliance;
• You have the ability to adapt to changing procedures, regulations, and industry trends;
• You have a strong sense of ethics and ownership;
• Experience in content monitoring, risk management, compliance, or a related role is a plus.
• You have excellent communication and language skills in English;

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. We are not in the position to sponsor a visa for this role.