Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
About Groupon
At Groupon, we’re building a modern marketplace where local businesses thrive, and customers discover new experiences every day. As an AI-first company, we're transforming how we work, think, and scale — and our People team is at the centre of that change. We’re committed to developing a high-performance culture rooted in agility, accountability, and innovation.
The Role
We’re looking for a digitally savvy HR Operations Specialist to help deliver best-in-class HR support to employees and managers across the UK and Ireland. This role is key to ensuring data accuracy, compliance, and process efficiency across the employee lifecycle — all with a tech-forward, automation-driven mindset.
You will support day-to-day operations, enable excellent employee experience, and work closely with the HR Expert for Employee Relations on formal processes and documentation. This is an exciting opportunity to embed AI and automation into how HR runs.
🚀 What You’ll Do
HR Administration & Lifecycle Support
Own administrative workflows across onboarding, offboarding, job changes, and documentation (contracts, letters, etc.).
Manage and update employee records in Workday with a strong focus on data accuracy and compliance (GDPR, audit).
Track and coordinate case documentation in ER processes alongside the HR Expert.
AI-Driven Process Optimisation
Identify manual, repetitive tasks that can be improved or automated using AI tools.
Use platforms like Greenhouse, Workday, and Metaview to streamline admin tasks and generate insight.
Partner with the HR Operations and Tech teams to pilot and roll out AI tools that enhance employee experience and reduce admin burden.
Generate reports and dashboards on key HR data (headcount, attrition, contract changes, ER activity).
Support trend analysis and data storytelling that helps HR make better decisions faster.
SOPs & Continuous Improvement
Maintain and revise SOPs for UK & Ireland HR processes, incorporating AI functionality where applicable.
Work collaboratively to document and standardise scalable, tech-enabled ways of working across People Ops.
✏️ Who You Are
You’ve worked in HR Operations, Shared Services, or People Admin for 2–3 years — ideally in a mid-to-large or matrixed organisation.
You’re experienced with Workday or another major HRIS — and understand the power of clean, reliable data.
You’ve used (or are excited to use) tools like Greenhouse and automation bots to streamline tasks.
You’re curious and solution-focused — you enjoy solving admin and process pain points.
You care deeply about accuracy, consistency, and delivering an excellent employee experience.
You understand the basics of UK employment law and GDPR; Ireland exposure is a bonus.
💚 Why Join Groupon
Be part of a global company actively transforming how HR works in an AI-first world.
Hybrid working with a central London office and global, cross-functional collaboration.
Flat structure, real ownership, and opportunity to shape scalable HR practices.
Competitive compensation, full benefits, and learning opportunities with a progressive People team.
Groupon is an AI-First Company
We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers
