Sr Operations Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Our operations help everything to come together at Amazon. Our Sr Operations Managers are responsible for all safety, budgetary, people development and operations objectives for an entire Fulfillment Site. Responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the site.



Key job responsibilities
Own and deliver the operational budget for the whole FC, including safety, productivity, financial planning, labor planning, and operational goals
Provide strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
Set clear goals and expectations for Operations and Area Managers
Measure performance, provides feedback, and holds leaders accountable
Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the SC to meet and exceed business plan
Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network
Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives Bachelor’s Degree or 2+ years Amazon experience
7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
Experience with performance metrics, process improvement and Lean techniques.
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
English and Spanish proficiency, both written and oralPreferred qualifications

Degree in Engineering, Operations or related field and MBA preferred
Experience with a contingent workforce during peak seasons
Ability to handle changing priorities and use good judgment in stressful situations
Interest in long-term career development through assignments in multiple operations across the nation

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