ERP Implementation Manager - Mumbai

About Pincode:
Pincode is India’s first-of-its-kind local commerce app, revolutionising how local retailers
connect with customers. It is built with the vision of empowering neighborhood stores, kiranas,
and supermarkets. Pincode bridges the gap between traditional retail and modern e-commerce
while preserving the charm of trusted, personalized service.

Overview:Product Consultant would act as a Primary stakeholder for the merchants where ERP is
implemented. You would be responsible for smooth implementation of the POS systems at the
merchant, solving the dynamic queries related to feature developments and existing
configurations. You should be dynamic in your approach and should be able to scale up the
account management of the clients and would also be working closely with the business team
in identifying bugs, building features to overcome it.

Role:
This role is individual in nature and requires good knowledge about the POS Business/System
Knowledge and should be able to solve technical queries/problems.
1. Implementation of ERP - Product consultant would be responsible for smooth
implementation of POS at the new merchants, helping them understand the
features/benefits and migration from the previous POS System.
2. Account Management - Product consultant should own the merchants of his dedicated
region and should be willing to travel to the merchants site to solve/understand his
issues in using the System.
3. Development of Feature/Developments - You should be proactive in your approach in
providing the alternatives to the issues or assisting the Product team in coordinating the
required features/developments.
4. Coordination with Internal Stakeholders - ERP Manager should efficiently coordinate
with internal stakeholders in getting new features executed, training internal teams,
solving ambiguous queries by the business teams.

Duties and Responsibilities:
1. Owning Account Management of the dedicated Region.
2. Efficient Implementation of ERP systems at the Merchant.
3. Solving Internal Stakeholders Issues/Training the team.
4. Solving Clients Requirements/Identifying feature requirements.
5. Working with the Product, Tech and Ops team in getting new developments executed.

Eligibility Criteria:
Experience of working with POS companies – preferably Retail POS.
Minimum 1-2 years of relevant work experience.
Candidates with Engineering background would be preferred however not mandatory.