Associate Manager - Life Insurance

Job Title: Associate Manager – Business Operations, Life Insurance 

Location: Pune- Work on all days from PhonePe Office 

Job Description: 

We are seeking a highly motivated and dynamic individual to join our team as an Associate Manager for Life Insuretech. In this role, you will be primarily responsible for fostering strong relationships with our business partners and driving initiatives to streamline our insurance issuance process. Your expertise in life insurance operations and keen negotiation skills will play a pivotal role in ensuring seamless customer experiences and minimizing business loss. 

Key Responsibilities: 

• Interact closely with business partners to facilitate the issuance process effectively. ● Lead negotiations with partners to streamline underwriting rules, ensuring inclusivity for all customers. 
• Demonstrate comprehensive knowledge of the life insurance industry to contribute to business growth strategies. 
• Maintain open communication channels with underwriting and business teams to optimize sales experiences. 
• Employ a meticulous approach to ensure zero business loss through process enhancements. 
• Implement structural improvements with a customer-centric focus. ● Identify and address issues within the customer journey, negotiating process changes with partners. 
• Stay abreast of industry trends and competitor USPs to drive process enhancements. ● Manage team members, oversee day-to-day operations, and drive continuous improvement. 
• Visit Partner locations frequently to build relationships and streamline processes Additional Responsibilities: 
• Collaborate with internal teams to monitor and manage daily category operations. ● Analyze root causes of errors and provide insights for issue resolution. ● Drive process automation initiatives and management information systems (MIS). ● Liaise with external partners and vendors to ensure smooth business flow. ● Define, develop, and communicate key metrics and trends to management teams.
• Create and maintain documentation related to processes, issues, and solutions. ● Utilize data analysis to drive business growth through product and technology interventions. 

Ideal Candidate Profile: 

• Must have a background in Life Insurance and Insurance technology. ● Bachelor's degree in Business, Finance, Operations Management, or a related field (Master's degree is a plus). 
• 1-3+ years of proven experience in operations/business within the Life Insurance industry. 
• Strong analytical skills with the ability to interpret complex data and derive actionable insights. 
• Exceptional written and verbal communication skills for effective interaction with business partners. 
• Proactive problem-solving attitude toward operational challenges. ● Ability to effectively manage internal and external stakeholders. 
• Experience in team leadership is advantageous. 
• Advanced proficiency in Microsoft Excel, Google Sheets, and basic knowledge of SQL. ● Team experience is a plus. 
• Candidates from Tier 1/2/3 colleges are encouraged to apply. 
• Willingness to travel to Partner locations. 

Join us in revolutionizing the insurance industry and making a positive impact on the lives of our customers