Director, Customer Success (Enterprise)

The Customer Success team is key in driving value and adoption for our customers. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. The ownership is tangible on this team - our customers' pain is our pain and their win is our win. We focus on bringing value to our customers, helping increase platform adoption, and driving success in their sales organizations through Outreach.  

As the Director, Customer Success you will lead and manage a team of Customer Success Managers (CSMs) who are focused on driving customer adoption and success by delivering value to our customers. This is a demanding role that relies on a mindset of customer-obsessed advocacy and a focus on inspiring teamwork. We expect you to lead by example and empower your team to deliver phenomenal customer results. This is a "working manager" position, meaning, you will help to recruit and mentor team members, assist with solutions to everyday customer success needs, and lead customer engagement efforts. In addition, you will collaborate with other managers and functional areas, especially our go-to-market teams, to ensure that we are providing outstanding value to our customers.  

This is a hybrid position (2-3 days in office each week) based in our Atlanta, GA office. We are also open to considering remote applicants located in eastern standard time zone (EST).