Digital Marketing Strategist, gTech (English, Spanish)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
  
• 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
  
• Ability to communicate in English and Spanish fluently to engage with local stakeholders.

Preferred qualifications:

• Experience in managing Insights, Analytics, Client management or Consulting oriented projects driving customer success across cross-functional stakeholders.
• Experience in cross-functional and multi-layered stakeholder project management, with proven track record of driving complex business outcomes and customer solutions through collaboration.
• Expertise in implementing, optimizing and managing digital advertising campaigns, as well as managing complex, transformative solutions with clients, with a track record in problem solving projects.
• Ability to operate analytically, to understand client needs.
• Ability to be comfortable with ambiguity and complexity, and passion to create and share best practices to encourage a learning by sharing culture.

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Customer Success Acceleration (CSA) team, is part of the gTech Ads GCS team within gTech. We work in close collaboration with the GCS team globally, specifically the Mid-Market Segment (MMS) Seller teams based out Americas, EMEA and APAC, helping define marketing strategy for advertisers and providing critical insights and support to help drive customer success.

Our primary purpose is to drive Customer Success through strategic partnerships across MMS at scale, utilizing our team’s in-depth cross-product expertise and customized client solutioning, helping advertisers achieve their customer/marketing objectives.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

• Drive significant impact across markets, customers, and stakeholders through strategic, multi-faceted problem-solving and cross-functional collaboration, consistently delivering exceptional experiences for Google's clients.
• Partner with Sales to drive data-informed decision-making and thought leadership, implementing systematic interventions to accelerate business growth, and ensure sustainable portfolio performance.
• Develop and pilot advanced frameworks and customer solutions (e.g., MO-based solutions leveraging HQL/HVS), strategically activating them with key clients to foster long-term trust and value. Identify opportunities to scale these solutions across businesses and markets.
• Identify cross-sell and promote opportunities. Understood client measurement strategies and defined impactful KPIs to maximize business outcomes.
• Serve as the regional/business model subject matter expert, leading complex, multi-quarter projects. Develop and present new proposals, overseeing project planning, team leadership, and execution.