Applied Scientist II, Customer Experience and Business Trends

We are looking for a passionate, talented, and resourceful Senior Applied Scientist in the field of LLM, Artificial Intelligence (AI), Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, to invent and build scalable solutions for a state-of-the-art context-aware GenAI application.

A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also have hands-on experiences in building Agentic AI solutions with LLMs, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to improve customer experience, moving fast to ship solutions and then iterating on user feedback and interactions.


Key job responsibilities
As an Applied Scientist, you will:
- Develop innovative solutions to complex problems to extend the functionalities of conversational assistants
- Use your technical expertise to research and implement novel algorithms and modeling solutions in collaboration with other scientists and engineers.
- Analyze data and define metrics to enable the identification of actionable insights and measure improvements in customer experience.
- Communicate results and insights to both technical and non-technical audiences through written reports, presentations and external publications.

A day in the life
Partner with stakeholders to identify science strategies and solutions for business problems. Analyze, understand, and model customer experience risk with Amazon products and services with passion towards solving for international customer-centric challenges. Develop and build novel online and offline evaluation metrics, focus on international customer specific model performance tuning. Quickly experiment and setup experimentation framework for agile model and data analysis. Deploy science models to production systems in partnership with the engineering team. Collaborate junior scientists to contribute to industry first research and to drive the innovation forward.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands,employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience programming in Java, C++, Python or related language
- Experience in investigating, designing, prototyping, and delivering new and innovative system solutions- Experience in building speech recognition, machine translation and natural language processing systems (e.g., commercial speech products or government speech projects)
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- PhD in Computer Sciences, Electrical Engineering, or Mathematics with specialization in natural language processing, machine learning, or agentic AI

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $223,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.