Software Development Manager, Alexa Enterprise Products

Interested in impacting at scale and seeing your product used by consumers world-wide? Join Alexa Enterprise Products (AEP) to lead the development of Large Language Model (LLM) based solutions that transform how enterprises interact with Alexa. You'll build and lead a new team focused on creating ML experiences for enterprise applications.

You'll architect solutions that define customer interactions with Alexa, owning the complete development lifecycle from design to deployment. This position offers the opportunity to solve unprecedented challenges while building enterprise-grade, highly available software solutions.

Key job responsibilities
• Define and execute the strategy for Alexa Enterprise product line
• Recruit, mentor, and develop engineering talent
• Collaborate across organizations to optimize Alexa experiences while meeting business objectives
• Develop scalable software solutions supporting AEP business growth
• Manage mission-critical services requiring 99.99% reliability and sub-100ms latency


A day in the life
You will lead the software development lifecycle for enterprise-scale solutions, from initial architecture through production deployment. Your responsibilities include feature prioritization, technical design, and quality assurance. Success in this role requires experience building teams that deliver scalable, global software systems while maintaining our dual commitment to customer satisfaction and engineering excellence.

About the team
Alexa Enterprise Products Team provides enterprise-ready features, making it easy to deploy, integrate, and manage Alexa-enabled devices and experiences at scale for a variety of property types. We work on expanding Alexa's use case by creating features and core Alexa system functionality that allows Alexa to be use by enterprises (as opposed to personal homes). You will be driving development of code to deliver these pieces of functionality.

We serve world-class customers such as Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, Japan Post, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes and Amazon has celebrated our progress in its quarterly earnings highlights. Customers have told us: 'You have saved lives' and ‘helped our residents connect with their families.- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.