Email Communications Manager, Reputation and Content Strategy

Amazon's Internal Corporate Communications team seeks an experienced email expert and editor to enhance how we connect with our global workforce through targeted newsletters and email campaigns. This role combines editorial excellence with technical innovation to serve Amazon's corporate employees worldwide.

As the single-threaded leader, you'll drive how Amazon's corporate employees stay informed and connected through email. Your role combines editorial leadership with channel innovation, as you curate and produce high-impact weekly newsletters while advancing our email capabilities. You'll collaborate with teams across Amazon to curate compelling content, always maintaining the highest standard of editorial excellence. This position requires someone who can both steer strategic content decisions and drive channel improvements, ensuring our internal communications continue to evolve with the needs of our audience and partners.



Key job responsibilities
• Lead end-to-end newsletter production, from content strategy to performance analysis
• Partner with Product on technical improvements to enhance email effectiveness
• Design and execute A/B testing to continuously improve engagement
• Develop data-driven insights to shape communication strategies
• Champion email best practices across audience segmentation and targeting
• Ensure impeccable editorial standards across all email content
• Support Production team by publishing other communications as needed

A day in the life
Your morning starts with analyzing performance data from yesterday's newsletter, identifying optimization opportunities while planning content for next week's editions. By mid-day, you're collaborating with Product and key stakeholders on email platform improvements, then shifting to editorial work—revising newsletter copy, working with Design on visuals, and ensuring every element meets our high bar. Your afternoon might involve A/B testing subject lines, refining audience segments for upcoming communications, or working with stakeholders to develop new content approaches that serve our corporate audience more effectively.




About the team
The Channels and Insights team is responsible for the effective distribution and promotion of corporate news, announcements, employee experience, and employer reputation content across Amazon's internal communications channels. The team drives the overall strategy, execution, and optimization, ensuring that corporate employees receive relevant, timely, and engaging information through Amazon’s internal communications channels.- 3+ years combining email marketing expertise with editorial leadership
- Exceptional writing and editing skills with meticulous attention to detail
- Deep understanding of email technology and ESP platforms
- Experience with email template coding and technical implementation
- Strong analytical skills and comfort with data-driven decision making
- Track record of successful cross-functional collaboration
- Bachelor's degree in Communications, Marketing, Journalism or related field- The Ideal Candidate: You're equal parts editor and strategist - someone who can spot a misplaced comma while implementing sophisticated email solutions. You believe in the power of well-crafted communication and have the technical expertise to ensure it reaches the right audience at the right time.
- You thrive on crafting compelling narratives that engage diverse audiences, solving complex technical challenges in email delivery, using data to continuously optimize and improve, building strong partnerships across teams, and maintaining high editorial standards.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.