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Apple

Machine Learning Program Manager

🌎

Austin, Texas, United States

7h ago
πŸ‘€ 1 views
πŸ“₯ 0 clicked apply

Job Description

Description

Description
Conceive, analyze, influence, and develop strategic process improvement and new ML program initiatives for Apple's support business. Collaborate with engineering and data science teams to ensure product alignment with business goals and technical requirements. Analyze current state tools and procedures for strategic change to improve the contact center and help achieve their overall business objectives. Ensure initiative alignment with business vision, strategy and deployment within company. Communicate product features and progress to stakeholders, including senior leadership Represent the the team and organization as a whole to other internal groups and occasionally to customers to ensure that Apple's service and support objectives are understood. Ensure a smooth, effective program introduction and implementation by coordinating support requirement efforts with cross-functional partners. Act independently and as a top level contributor in determining project direction and frequently is a team leader on major, complex projects. Actively seek new knowledge and innovative solutions to business problems.

Minimum Qualifications

Minimum Qualifications
  • Strong understanding of the ML and NLP space, and experience working with large language models
  • 5-7 years project/program management experience managing projects/programs of all sizes
  • Strong analytical skills
  • Excellent communication, collaboration, and leadership skills
  • Ability to develop and maintain relationships within the cross-functional teams
  • Ability to work independently and drive results in a fast-paced environment
  • BS/BA or equivalent experience required

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Knowledge of SQL and python
  • Experience working with knowledge graphs
  • Experience managing as large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor tools
  • Experience with agile development methodologies

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

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  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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