Apple
Aftersales Support Representative Retail Customer Care - German
🌎
Cork, County Cork, Ireland
20h ago
👀 1 views
📥 0 clicked apply
Job Description
Description
Description
The Retail Online Customer Service team receives a variety of customer requests through phone consultations and ensures an amazing customer experience, every time. Responsibilities include: - Handling customer issues and scenarios. - In-depth knowledge of Apple Store’s processes and policies. - Detailed logging of all customer calls, written in English. - Engaging with support team members for further assistance & Escalations - Advising customers on the features and benefits of Apple’s new and existing products. - Communicating with other Apple departments such as Logistics, Order Support and Payments.
Minimum Qualifications
Minimum Qualifications
- Fluency in German and English
- Passion for outstanding customer service
- 1 year of call centre / customer support experience
- Availability to work weekends
Key Qualifications
Key Qualifications
Preferred Qualifications
Preferred Qualifications
- Confident and enthusiastic communicator
- Strong customer focus and decision making skills
- Excellent written & verbal communication skills
- Strong attention to detail
- Adaptability & willingness to take on new tasks
- Strong team player who is resourceful and flexible
- Ability to solve complex problems
- Strong analytical, organisational and administrative skills
- High level of computer literacy
- At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
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