Kandji
Support Engineering Bot Moderator
🌎
Miami
1 month ago
👀 11 views
📥 0 clicked apply
Job Description
On-site
About Kandji
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.
Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
As part of the Support Operations team, the Support Engineering Bot Moderator is essential in shaping and enhancing Kandji’s AI chatbot capabilities. This role is critical in ensuring chatbots delivers precise, helpful, and safe interactions, continuously refining its conversational skills.
The Support Engineering Bot Moderator will assist with the development and refinement of operational guidelines for AI, ensuring consistent and accurate responses. This position involves close collaboration with Technical Writers and Support Engineers to adapt these guidelines as needed, based on real-time interactions and feedback. The successful candidate should possess a strong understanding of AI systems and Support Engineering dynamics (experience in Apple Device Management/ Administration), occasionally engaging directly with customer interactions to gain valuable insights that inform ongoing improvements.
Required to work on-site in our Coral Gables office Monday - Friday.
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