At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Location: Remote, US
Due to our continual success and growth, our team is looking for a consultative Account Executive to grow our client base for proactive customer journeys. You will operate within our Sales team with responsibility for finding, developing and closing new business in our target sectors (currently Telco, Utilities, Logistics, Healthcare and Insurance). You will work closely with our Customer Success and Development teams to exceed client expectations and grow annual recurring revenue.
This is a client-facing role, where you will be at the heart of the investment our clients make in ContactEngine. You will be innovative, analytical and commercially astute, and driven to support business transformation using ContactEngine software and processes. This will include building relationships with key stakeholders, developing business-case led transformation initiatives, and winning of new business through demonstrable process improvement. You will source business through RFP responses, working with partners, working leads and your own proactive approach to target buyers.
ContactEngine is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, ContactEngine leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.
ContactEngine disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.
Key Responsibilities:
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This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.