Event Venue Manager, San Francisco

The Community you will join:

The Space team is dedicated to supporting Airbnb team members and visitors in our global offices through managing office operations and providing a high-quality hospitality experience, including event venue and food operations.  As a member of the Space team, the Event Venue Manager is essential to fostering connection and community, sparking collaboration and enabling productivity, and supporting a broad range of events. Delivering a seamless hosted experience for both daily users and event attendees is a primary focus of the Space team, partnering closely with Employee Engagement, the Admin Community, internal community groups, Diversity & Belonging, Information Technology (IT), and Security. 

The difference you will make:

As an Event Venue Manager, you’ll make sure that the event venue operations in the San Francisco HQ office represent Airbnb at its best. You’ll oversee all venue spaces, making certain that team gatherings and larger events are executed smoothly with minimal impact on daily office operations. You’ll focus on creating a seamless and hosted experience for event planners and attendees by coordinating resources, tools, planning, and execution. Success in this role depends on your ability to exercise good judgement, flexibility, and creativity regarding how to prioritize tasks in the face of frequently shifting priorities. This role is right for you if you have strong expertise in venue operations and approach tasks with a positive and collaborative attitude, always applying bold thinking to enhance the hospitality experience of venue management, building innovatively with the future in mind. 

A Typical Day:

• Oversee the Event Venue Team and lead the collaboration across operational partners (Food, Security, Facilities, IT/AV, Employee Engagement) to execute onsite events, fostering a culture of excellence and implementing process efficiencies to enhance service delivery.
• Guide and manage the end to end event operations processes through implementing tools and resources to support effective venue management such as back-of-house operating tools and calendar management, creating and maintaining all venue information including floor plans, rules and requirements, furniture inventory, and venue offerings, and partner closely with the Food Catering Manager on integration of catering processes.
• Develop working relationships with internal and external event vendors and establish an inventory of vendor partners (production, rentals, catering, bar service, florals, etc.) for ongoing event and production support.
• Ensure supported events are in compliance with all building, Airbnb and local requirements related to permitting, Certificates of Insurance, alcohol licenses, and event regulations, and liaise with the Landlord and Facilities teams for event approvals, permits, and building logistics.
• Lead regular meetings with the Event Venue Team and other support teams to stay aligned and prepared for all upcoming activities; distribute event support effectively across the team, taking lead on VIP events and other events as assigned to coordinate event logistics, meeting with stakeholders to provide guidance and support through the process. 
• Partner closely with Employee Engagement leaders to support curated social, cultural, and executive level events onsite. Be available to support after-hours and for high-priority events as needed.
• Identify and implement opportunities for improving venue operation processes, policies, and team communication and efficiency, including event intake and coordination, task management, resource allocation, room booking, and venue inspections. 

Your Expertise:

• 8+ years of experience in event venue operations, customer service, hospitality. Tech office environment is a plus.
• Passionate about events and hospitality and demonstrates values of being an exceptional host and having top-notch customer service.
• Examples of  strong customer service and hospitality experience.
• Proven track record of establishing relationships across functions and with both internal and external partners.
• Strong analytical, conceptual thinking, strategic planning, and execution skills.
• Exceptional project management and communication skills, with the ability to manage multiple events and prioritize tasks.
• Resourceful, observant, and proactive.
• Flexible, adaptable to changes, able to shift as business needs evolve

Your Location:

This position needs to be based in the San Francisco office 40 hours a week, or as required by the business needs for the role.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.