Program Manager, User Experience (UX) Design

The Consumer Sales Organization (CSO) is a global team at Microsoft responsible for sales across Devices & Creativity (Windows, Microsoft 365, and Surface) and Gaming. CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.   

The Digital Direct Sales (DDS) team is responsible for the Microsoft Store eCommerce experience. We create a trusted online destination for Consumers and Very Small Businesses to discover, learn and buy the full range of Microsoft products and solutions. The DDS Studio is committed to delivering UX, creative design, and operational excellence. We are dedicated to creating innovative user experiences across various web storefronts and customer interactions. We are looking for a Program Manager to join the DDS Studio and lead the coordination of complex UX design initiatives, ensuring seamless collaboration between cross-functional teams, driving innovative design solutions, and delivering user-centered experiences that align with our strategic goals. 

As the Program Manager, User Experience (UX) Design, you will play a pivotal role in driving our UX design initiatives within the Microsoft Store e-commerce platform. You should demonstrate a passion for collaboration and operational excellence, showcasing a proven track record of leading complex projects and teams. Your organizational agility will enable you to navigate and influence at all levels of the organization effectively. 

In this role, you will be skilled at obtaining alignment from partners and cross-functional teams. You will frame complex business issues, drive informed decisions, and develop actionable plans that garner buy-in from stakeholders. Your ability to work collaboratively across teams will ensure successful execution of these plans. A data-driven mindset and a relentless focus on customer needs will be essential as you strive to enhance the user experience and drive engagement. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.