Senior Service Engineer

Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft’s global workforce sound exciting to you?  Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their digital transformation?  If so, Microsoft Digital (MSD) is an excellent place for you to grow your career. 

Microsoft Digital (MSD)’s mission is to power, protect, and transform the employee experience at Microsoft around the world.  Come build community, explore your passions, do your best work and be a part of the team within Microsoft Digital (MSD).  Microsoft Digital (MSD) is the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage the latest technologies and focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work. 

The Tenant Infrastructure and Management team within Microsoft Digital is responsible for the operations, health, and future of Microsoft enterprise services for Microsoft.   This team ensures first-party services (M365, Dynamics, Power Platform, Windows, etc.) and third-party services (ServiceNow) are operational and effective.  In addition, this team sets a vision for the future of these services in partnership with their respective product counterparts and leaders.   This team is critical for strategy, innovation, and delivery of emerging technology adoption and also provides leadership to the industry by sharing our enterprise blueprint, tools, and practices to customers and partners. 

Do you want to lead the digital transformation? Do you want to transform the industry by defining and showcasing Microsoft’s strategy across any number of client experiences? If so, you may be a great candidate for one of our openings in Tenant Infrastructure and Management. We are looking for a motivated, technically oriented Senior Service Engineer to manage the core client experiences across Microsoft’s Enterprise footprint. Our objective is to fully transform the Enterprise Client Experience, making it as simple, intuitive, cost-effective, and compliant as possible while enabling the next level of productivity for both users and administrators. 

In this role, the Senior Service Engineer will be responsible for understanding the services and components required to deliver a particular experience, establishing clear program optimization strategies, and introducing new capabilities and technologies that revolutionize the user experience and advance the industry. You will engage and manage multiple internal and external stakeholders including product teams, Suppliers, Security, Procurement, Legal, and Finance. You will also play a key role in defining the service offering and roadmap to enable Microsoft’s customers to achieve amazing results in their own digital transformation. 

The ideal candidate will have a technical background and in-depth industry experience in the hardware, software, and services aspects of the Enterprise Client Experience. We are looking for candidates that demonstrate business acumen, thought leadership, critical thinking, and negotiation skills with a track record of customer advocacy. The Service Engineer will balance technical and business objectives and will engage and influence senior leaders internally and externally to deliver high quality solutions and user experiences. Effective negotiating, influencing, and leadership skills mixed with creativity and deep subject matter expertise will be essential to achieve strategic alignment of goals across this broad range of stakeholders. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.