Change Implementation Manager-Campaign Operations, Campaign Operations-Global Shared Services-Prime Video

Amazonian’s are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a GSS Change Implementation Manager, you champion change. Your mission will be to enhance operational efficiency to implement initiatives impacting the process improvement to support the growth of GSS operations. Collaborating with a wide range of stakeholders across the business, you’ll be dynamic and proactive in ensuring that all operational workflows are covered. You’ll work alongside the GSS ACE’s and Benchmarking team to identify and plan improvement initiatives for design production and campaign operations. You’ll work with operations to gather bottom up initiatives and alongside GSS ACE’s & Benchmarking to implement centrally-led improvements. You will identify and drive quick wins, whilst always having an eye on the long-term vision of the business. This is your opportunity to have a big impact on shaping the growth and improvement of GSS Operations.

The ideal candidate thrives in a fast-paced environment, with a proven track record of managing multiple priorities in parallel, supporting the day-to-day initiatives and planning for future growth. You are a strong communicator, building relationships with Ops Management and central teams to implement initiatives. You will influence and present solutions to ops leadership. You will be initially responsible for the implementation of ongoing improvement initiatives. You will be responsible for setting up the framework for on-site continuous improvement ensuring that methodologies are globally standardized and in line with the GSS Global Efficiency Program governance. The candidate will also demonstrate high bias for action, as the role is new the individual will need to be able to define further parameters for their role based on the business need.

In this role you will be accountable for establishing the on-site improvement mechanisms for operations, standing up the day to day tracking and implementation of initiatives. This will include working with site operations and GSS Global Efficiency Program partners to intake, plan and deliver all relevant initiatives points for short- and long-term improvements. You will be responsible for delivering on productivity, speed and capacity benefits to the operations.


Key job responsibilities
Strategy & Leadership
•Leading the on-site implementation of continuous improvement projects/strategies aligned with organizational goals by working closely with internal partnering functions of Global Shared Services-Prime Video.
•Lead and mentor on-site cross-functional teams in improvement projects.
•Create and maintain a culture of on-site continuous improvement.
•Track and report KPIs and project outcomes to senior management and internal partnering functions.

Process Improvement within operations:
•Identify areas for improvement through data analysis and process mapping.
•Conduct root cause analyses and develop solutions.
•Standardize best practices across the global organization by collaborating with internal process partners.

Change Management
•Represent the on-site operations team as the Change Champion.
•Lead process change initiatives within operations by ensuring sustainable improvements.
•Work with GSS to balance stakeholder expectations and operational requirements.
•Communicate changes effectively and address resistance to change.

Project Management
•Manage multiple improvement projects simultaneously.
•Set project scope, timelines, and resource requirements.
•Monitor project progress and ensure deliverables are met.
•Coordinate with stakeholders across GSS departments.
•Report project status to the GSS Global Efficiency Programs and Ops Leadership.
•Collaborate with the Knowledge Management Team (KMT) on continuous improvement methodologies training programs and coach employees on problem-solving techniques.
•Develop internal CI champions and project leaders.
- Basic Qualifications:
- • Bachelor's degree in Business, Engineering, or related field
- • 5+ years of experience in continuous improvement roles
- • Experience in leading projects
- • Knowledge of CI methodologies (Lean, 6 Sigma, Kaizen, etc.)
- • Excellent analytical and problem-solving abilities
- • Strong leadership and communication skills- Preferred Qualifications:
- • Experience in process mapping and analysis, statistical analysis
- • Lean or Six Sigma Green/Black Belt certification
- • Working knowledge using MS Excel, MS Project, Salesforce or equivalent tools.
- • SQL/Tableau/PowerBI knowledge is a strong plus.

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