Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Billing Operations Manager Responsibilities:
- Oversight of Billing Operations Team; coach and train team as needed to ensure high quality and efficient productivity.
- Manage cash application to ensure cash collections targets and SLAs are met
- Assist and oversee custom and international billing
- Analyze credit risk; determine credit worthiness of potential customers & current customers seeking increases, approving credit limits
- Coordinate with customers on the maintenance of current balance within applicable credit terms
- Train new and existing employees in new processes and procedures
- Ensure written notes and procedures are maintained for each customer
- Communicate and correspond with customers and customer account managers and sales team members to question and/or investigate past-due or unpaid invoices
- Provide invoice copies and supporting documents to customers
- Research and resolve all customer billing dispute
- Coordinate with Sales, Billing and Operations on customer problems and issues
- Compile and completes month end collections reporting
Qualifications and Requirements:
- Bachelor’s Degree or equivalent experience
- 3+ years of billing operations skillset
- 1+ years in leadership role
- Experience in high volume business-to-business collections preferred
- 5+ years of MS Office experience, advanced knowledge of MS Tool Suite, especially Excel
- Experience with Oracle and Salesforce.
- The ability to work accurately, independently and to strict deadlines
- Excellent analytical skills and an eye for detail.
- Excellent time management, decision-making, communication, and leadership skills
- A hands-on problem solver, leading from the front while bringing efficiency to processes
- Customer service mindset
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Take a quick tour of Nextiva HQ in Scottsdale, AZ and see where Amazing happens!🚀
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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