Disaster Response Supervisor

The Community You Will Join: 

When a significant incident impacts, or threatens to impact, our community or company, Global Crisis Management works to coordinate a swift and effective company-wide response to the crisis in order to mitigate harm and best support those affected. Our team is composed of dedicated professionals who possess both a breadth and depth of institutional knowledge striving to always do the right thing in intense, and often ambiguous, situations.

The Difference You Will Make:

As Disaster Response Supervisor within the Global Crisis Management team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders.

A Typical Day: 

Supervision, Mentorship, and Coaching

• Provide visionary leadership to a team of Disaster Response Coordinators, driving exceptional performance and fostering a culture of collaboration, accountability, and continuous improvement.
• Shape the team’s growth by developing comprehensive onboarding programs, mentorship frameworks, and robust talent development strategies.
• Analyze work quality trends to identify opportunities for innovation and excellence, providing actionable coaching to drive sustained improvement.
• Inspire and motivate team members by effectively communicating Airbnb’s mission and translating strategic objectives into clear, meaningful goals.
• Cultivate a high-performing team environment through ongoing feedback, structured goal-setting, and individualized career development plans.

Operational Execution

• Lead the team in executing company-wide and strategic initiatives in alignment with organizational priorities, partnering with the Global Operations Manager to achieve measurable outcomes.
• Collaborate with Senior Coordinators to refine global operational workflows, driving consistency and excellence across regions.
• Act as a catalyst for process and product improvements by identifying challenges, proposing innovative solutions, and ensuring seamless implementation.
• Take ownership of critical operational tasks while remaining agile to address emerging needs and organizational priorities.

Global Incident Response

• Oversee the monitoring of global incidents, leveraging data-driven research to anticipate and mitigate potential risks.
• Exercise strategic decision-making to evaluate incident impact and determine response actions, ensuring timely and effective communication with internal and external stakeholders.
• Coordinate the execution of high-stakes crisis responses, managing complex, sensitive, or urgent scenarios with poise and precision to safeguard Airbnb’s brand and community.
• Drive decision making across a diverse set of stakeholders from the business, community policy, public policy, community support, legal and more.

Individual Development

• Anticipate global trends and emerging threats, proactively researching their potential impact on Airbnb’s operations and community.
• Champion learning and development by pursuing opportunities to enhance knowledge, skills, and industry expertise, setting an example for the broader team.
• Actively contribute to the evolution of disaster response and crisis management practices, positioning Airbnb as an industry leader in global crisis preparedness

Key Attributes

• People Management: Experienced with delegating tasks and decisions appropriately to a team. Willing to take charge of others, including responsibility for their work, goals, performance, and growth. Helping employees develop and grow in their own roles and beyond.
• Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build cross-functional credibility, trust and connection through communication.
• Strategic Mindset: Develop processes improvements and best practices considering long term needs and solutions.
• Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps.
• Functional Knowledge: Evaluate incidents with a clear understanding of the different needs of all of our internal and external communities, anticipating unintended consequences and effectively calculating tradeoffs. Possess a strong level of understanding about the policies our team works with, and be able to communicate rationale for decisions made and actions taken.

Your Expertise:

• A minimum of 4 years in formal leadership and direct supervision roles, with global leadership experience being a strong advantage.
• Demonstrated strong business acumen and the ability to align team efforts with organizational goals.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively.
• Outstanding attention to detail, a proactive approach to problem-solving, and a track record of reliable follow-through.
• Willingness to work weekends and adjust to flexible hours to effectively support a 24/7 team spanning three regions.
• Availability to travel occasionally as required.
• Capacity to work unexpected hours during critical situations or emergencies.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.