John Nugent & Sons -Sterling, VAJohn Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player.
The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry.
You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.
DUTIES:
Professionally answering incoming service callsResolving customer issues in a prompt and courteous manner.Maintain customer satisfactionAdjust Technicians schedules as neededDispatch service technicians according to the schedule
EXPERIENCE:
MUST have 3-5 years customer service phone experience with a HVAC , Electrical or Plumbing Service CompanyGeographical knowledge of service area or map reading skillGreat Phone EtiquetteProficiency in Microsoft Word, Excel, PowerPoint & OutlookExcellent interpersonal skills with the ability to interact with all types of customersOutstanding communication and customer satisfaction skillsGood Computer/Typing/Data Entry Skills
SCHEDULE REQUIREMENTS:This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.Periodic overtime may be required.Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.BENEFITS: Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401K
Job Type: Full-time
Pay: $
23.00 - $
25.00 per hour
Expected hours: 40 per week
#HP1O
Job Type: Full-time
Pay: $
20.00 - $
25.00 per hour
Expected hours: No less than 40 per week
Benefits:
401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offParental leaveVision insuranceSchedule:
8 hour shiftMonday to FridayOvertimeWeekends as neededExperience:
Call center: 3 years (Required)HVAC: 2 years (Preferred)
