Salesforce Administrator - Banking Foundations

About the opportunity

Banking Foundations domain mission for N26 is to provide secure and compliant banking services that are frictionless and innovative for customers, while enabling efficient operations and informed decision-making for our staff. We achieve this through robust customer identity verification, proactive risk management, and seamless customer support. This foundation enables N26 to achieve sustainable growth while maintaining the highest levels of trust with our customers and regulators.

We are seeking a Salesforce Administrator to contribute to the design, implementation and quality assurance of our solutions implemented within the Salesforce Platform and Enablement Teams. Our Salesforce Platform and Enablement teams build and maintain the Sales Cloud Salesforce Instance for N26 to enable many different business functions inside of the Operations organization of the Bank. These teams believe in transparency, innovation and open communication and collaboration to continuously support the efficient growth of the operations in N26. 

In this role, you will:

• Own milestones, keeping up a high velocity in a fast-paced environment, looking to get and provide support when necessary.

• Constantly look for ways to improve the efficiency of the business processes you own inside of Salesforce through automation, redesign, simplification etc.

• Work inside of a cross-functional team in an end-user centric environment.

• Be accountable for the communications with the business stakeholders part of your team’s scope together with the Product Manager.

• Overview and align with tech and business stakeholders the release of your changes being accountable for the QA of them.

• Be an active team member that generates debates and ideas within the team involving different roles like other Salesforce Admins or Engineers and Product Managers.

• Share knowledge within your team and the Salesforce guild on best practices around the Salesforce Ecosystem becoming an active member of the guild.

• Have opportunities to grow your skills and make impactful contributions to key business processes for N26.

What you need to be successful:

• Background: 

  • Salesforce Administrator certification (mandatory). 

  • Salesforce Certified Service Cloud Consultant (highly valued). 

  • Salesforce Certified Platform App Builder (valued)

  • Salesforce Platform developer 1 (valued).

  • Any software engineering background (valued). 

• Experience

  • Platform Fundamentals: Deep understanding of Salesforce core concepts, proficiency navigating the UI, lightning platform understanding and advanced Service Setup knowledge and Salesforce Service Cloud hands on experience.

  • Configuration: Experience creating and customizing objects, fields, layouts, rules and approvals and configurating sharing settings, record types and profiles. 

  • Process Automations: Proficiency building and managing processes automation with Process Builder & Flows and understanding of different automation types. 

  • Reports, Dashboards and Surveys: Ability to create customised reports, surveys and dashboards to meet business needs and knowledge of report types, filters and formulas. 

  • Access Management and Security Model: Knowledge of Salesforce security model (profiles, permission sets and sharing rules), advanced sharing and ability to implement security best practices. 

  • Advanced Data Management: Experience ensuring the data stored in the Salesforce platform is clean, accurate and properly organized. 

  • Other Salesforce skills:

    • Hands or experience with Omni-channel

    • Understanding on Call Centre Setup

    • AppExchange/3rd Party Apps

    • DevOps awareness inside Salesforce ecosystem

• Skills: 

  • Problem-solving mindset and experience with troubleshooting. 

  • Business understanding and ability to translate it into technical solutions. 

  • Ability to clearly bring together and document software requirements and solutions.

  • Effective communication and teamwork skills, collaborating in cross functional teams. 

  • Flexibility to adapt to changing business requirements and Salesforce updates with a positive and can do attitude. 

  • A passion for learning new Salesforce features and technologies and willingness to stay updated with Salesforce releases and industry trends. 

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.

• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 

• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    

• Additional day of annual leave for each year of service.  

• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds. 

• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com. 

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.