Specialist Technical Writer

So, what’s the role all about? 

As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging and exciting environment. 

In this role, you will be responsible for, and involved in the whole journey from end-to-end: feature discussions, including the  UI/UX microcopy, with the Product Managers, UX team and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation and in-app customer announcements to a customer-facing sites. 

 How will you make an impact? 

Creating end-user guides that are clear, concise, and user-friendly while utilizing AI to enhance your productivity, quality and efficiency of documentation. 

Collaborating with multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones. 

Keeping the entire internal team up-to-date with the latest in Product Communications 

Updating documentation based on internal and customer feedback. 

Integrating with the Documentation team while working independently with various stakeholders. 

Applying critical thinking to push boundaries and innovate within your role. 

Collaborating with the UX team to produce/review microcopy and review logs that enhances the user experience. 

Developing new ideas and designing experiments to create incremental improvements to our Help Center and Communications strategies.  

Undertake individual tasks of Product Operations as assigned 

Have you got what it takes? 

Passion for emerging technologies and new tools. 

Highly motivated, organized, and self-managed individuals. 

Experience working successfully cross-functionally, with global, remote teams. 

Experience in creating clear and structured guides for different audiences using single-sourcing and conditions. 

Data-driven. 

Current and proven experience in an agile software development environment. 

8-11 years of experience as a Technical Writer. 

You will have an advantage if you also have: 

An ever-learning mindset. 

Experience with Zendesk, Confluence, Pendo, and Jira. 

Experience in UX microcopy and video creation. 

Strong multitasking skills 

What’s in it for you?  

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!  

Enjoy NICE-FLEX!   

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

 Requisition ID:  6095
Reporting into: Manager, Product Operations 
Role Type: Individual Contributor