Manager, Technical Account Management

As an Enterprise Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.

What You'll Do

• You will be the primary technical lead over a set of enterprise merchants within a vertical or like category; you will be responsible for building the trust of your technical counterparts while also fostering long term relationships with all merchant partners 
• Project Manage and provide world class technical guidance and solutions for new merchants’ integrations and post launch expansion initiatives; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
• Work closely with Commercial team counterpart(s) on establishing overall account strategy based on business goals and opportunities
• Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption from initial launch through scale
• Identify product gaps and/or optimizations to our existing solutions; conduct initial requirements gathering with merchants and provide timely feedback to our product and engineering teams
• Quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner 

What We Look For

• 7+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key technical relationships
• Comfort reading code in at least two programming languages
• Confident when discussing technical web development concepts
• Engineering managers respect your opinion after talking with you about different technical approaches
• A “think outside the box” approach to complex, bespoke integrations and technical problems
• Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
• Successful track record in retaining and growing enterprise accounts
• Strong project management skills, capable of influencing internal and external partners to stay on schedule
• Role is Chicago Proximal based

Pay Grade - N
Equity Grade - 8

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000
USA base pay range (all other U.S. states) per year: $169,000 - $219,000

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