Engineering Manager II - Customer Obsession

**About the Role** Customer Obsession Engineering at Uber is on a mission to build products that delight our customers across all lines of business, globally. We are looking for a strong Engineering Manager (EM2) who has built top-notch engineering teams and solved business problems at scale for the Content and Automation platform. The EM II will be building, mentoring and managing a strong and high-impact US based team and working cross-functionally with our CO team in India. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. Setting and refining the engineering vision for this team and collaborating with product management to build best in class systems 2. Building, mentoring and managing a strong and high-impact cross-geo team across the Bay Area and Bangalore locations. 3. Collaborating with stakeholders and our customers including Product Managers and CommOps to integrate and leverage GenAI for Customer support across various support modalities. 4. Set a strong engineering culture with a focus on quality, engineering fundamentals and architecture to scale. \-\-\-\- Basic Qualifications ---- 1. Bachelors Degree, or above, in Comp Science or related field 2. 10+ years of overall experience and 5+ years of experience managing teams. Experience in managing 10 or more engineers across different levels. 3. Experience working with product managers and other engineering teams to identify, prioritize, and solve problems 4. Experience going through the full software cycle of requirements, design, coding/testing, rollout/deploy best practices in delivering world-class software and services. 5. Strong people management skills including growing and mentoring engineers and tech leads. 6. A computer science, or engineering undergraduate degree or equivalent experience, including hands-on software development experience. 7. Demonstrated capability of leading a diverse discipline team consisting of Backend, Frontend, and Mobile engineers. 8. Experience setting up teams and managing through leaders and managers. \-\-\-\- Preferred Qualifications ---- 1. Provide product and technical leadership, set goals that produce value to the business, and uphold high technical standards for your team 2. Boost operational efficiency and development productivity of the team 3. Manage and grow individual team members, attract and recruit new talent responsible for ever-growing technical challenges 4. Collaborate across many areas of Uber, work with other technical, product and operation leaders across the Globe For Sunnyvale, CA-based roles: The base salary range for this role is USD$218,000 per year - USD$242,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.